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Disney Cracks Down on Disability Access Misuse, Threatens Lifetime Bans

Disney resorts in California and Florida are enforcing stricter rules on the misuse of their disability program, and have warned of potential lifetime bans for violations.

This week, Disney introduced modifications to its Disability Access Services (DAS) program, designed to aid guests with neurodivergent conditions like autism. The popularity of the program has surged, leading to longer waits in attraction lines and congested Genie+ lanes.

The utilization of Disney’s DAS has increased threefold over the past five years, with evidence suggesting some are exploiting the system. Online videos promoting a “Disneyland line hack” to bypass long lines by exploiting DAS have spread widely.

Disney has warned that any guest found to have falsified their need for DAS will face permanent bans. The company stated, “Guests found to have made false statements to obtain DAS will be banned from Walt Disney World Resort and Disneyland Resort. Additionally, any passes, tickets, or other purchases will not be refunded.”

While it’s not specified how Disney plans to detect fraudulent use, the parks are equipped with extensive security camera systems and guards to monitor suspicious activities.

Guests must now pre-register for DAS and consult with trained staff to assess their eligibility. Not all visitors with disabilities will require DAS.

For those currently using DAS, the program is valid for 60 days, or until their park visit ends. However, visits after May 18 at Disney World and June 20 at Disneyland will allow a 120-day use of the program.

A Walt Disney World Resort spokesperson told USA Today, “We are committed to ensuring all guests, including those with disabilities, have an excellent experience, which is why we offer various innovative support services.”

The updated program permits up to four companions per DAS user unless the group consists of family members, in which case the entire family can join together.

These changes aim to preserve the integrity of the program, which has become the most utilized service, and ensure it remains available for those genuinely in need. Disney also offers other disability accommodations like the Location Return Times program for mobility issues, ASL interpreters, braille guides, and sensory guides for attractions.

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